Effective Date: July 2026
Last Updated: July 2026
At e-Telmed (Virtual Doctor Consultation), we value your privacy and are committed to protecting your personal information and protected health information (“PHI”). This Privacy Policy and Notice of Privacy Practices describes how personal information may be collected, used, disclosed, and safeguarded when you visit our website or use our products and services.
This notice applies to PHI collected and used by the independently owned and operated medical practices and licensed providers who deliver care through e-Telmed, as well as pharmacies that fill prescriptions on your behalf, to the extent applicable. It explains how medical information about you may be used and disclosed and how you can access this information. Please review this notice carefully.
Our Commitment to Your Privacy
We are committed to maintaining the privacy and security of your personal information and PHI in accordance with applicable laws and regulations. Where the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) applies, covered entities and their business associates are required to protect PHI, provide individuals with this notice of their legal duties and privacy practices, and follow the terms of the notice currently in effect.
PHI includes individually identifiable information about your health condition, the health care you receive, and payment for that care. Personal information may also include your name, email address, phone number, postal address, and other information that identifies or relates to you.
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Information We Collect
Depending on how you interact with our website and services, we may collect the following types of information:
- Personal Information: Your name, email address, phone number, postal address, and other information you provide when completing forms, registering for services, or contacting us.
- Protected Health Information (PHI): Information about your medical history, health conditions, diagnoses, treatments, prescriptions, consultations, and other health-related information collected or created in connection with your care, where applicable.
- Payment and Billing Information: Information necessary to process payments, verify eligibility, manage billing, and collect payment for services, where applicable.
- Usage Information: Information about your interactions with our website and services, such as your IP address, browser type, operating system, pages visited, and browsing activity.
- Cookies and Similar Technologies: Information collected through cookies and similar technologies to support website functionality, understand browsing preferences, and analyze website usage, subject to applicable law and your choices.
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How We Use Your Information
We may use personal information and PHI, as applicable, for the following purposes:
- To provide, coordinate, and manage medical consultations and related services.
- To communicate with you and respond to questions, requests, and inquiries.
- To coordinate care among your treating providers, clinical partners, and the pharmacy filling your prescription, where appropriate.
- To process payments, verify eligibility, manage billing, and collect payment for services.
- To maintain and improve our website, services, and quality of care.
- To conduct permitted health care operations, including quality assessment, provider training, licensing, and business planning.
- To monitor website performance, analyze usage trends, and maintain the security of our systems.
- To send marketing communications, promotions, or updates where permitted by law and where any required consent or authorization has been obtained.
- To comply with applicable laws, regulations, legal processes, and regulatory requirements.
We do not use or disclose PHI for marketing purposes without your written authorization when such authorization is required by applicable law.
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Uses and Disclosures for Treatment, Payment, and Health Care Operations
Treatment
We may use and disclose your PHI to provide, coordinate, or manage your medical care and related services. This may include sharing relevant information among your treating provider, clinical partners, and the pharmacy filling your prescription to support safe and coordinated care.
Payment
We may use and disclose your PHI to obtain payment for the treatment and services you receive. This may include billing activities, payment processing, eligibility verification, and disclosures to insurers or other responsible third parties, where applicable and permitted by law.
Health Care Operations
We may use and disclose PHI for health care operations necessary to support our medical practices and improve the quality of care. These activities may include quality assessment, provider training, licensing, compliance, auditing, and business planning, as permitted by applicable law.
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Other Permitted and Required Uses and Disclosures
We may use or disclose your PHI without your written authorization in certain circumstances permitted or required by applicable law, including:
- When required by law, including in response to a valid court order or subpoena.
- For public health activities, including legally required reporting of communicable diseases, adverse events, or other public health matters.
- To health oversight agencies for activities authorized by law, such as audits, inspections, and investigations.
- To coroners, medical examiners, or funeral directors as authorized by law.
- To prevent or lessen a serious threat to health or safety, consistent with applicable law and ethical standards.
- For workers’ compensation or similar programs, to the extent authorized by and necessary to comply with applicable law.
- For other purposes expressly permitted or required by applicable federal or state law.
Any use or disclosure not described in this notice will be made only with your written authorization when required by applicable law. Where permitted, you may revoke your authorization in writing at any time. Revocation will not affect actions already taken in reliance on your authorization.
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Sharing Your Information
Depending on the circumstances and applicable law, we may share your information with:
- Medical Practices and Licensed Providers: Independently owned and operated practices and licensed providers involved in delivering or coordinating your care through e-Telmed.
- Pharmacies and Clinical Partners: Pharmacies that fill prescriptions on your behalf and clinical partners involved in your treatment, where appropriate.
- Service Providers: Trusted third-party providers that support our website, technology, communications, payment processing, and other business functions, subject to applicable privacy and security requirements.
- Insurers and Payment Partners: Entities involved in billing, payment, eligibility verification, or reimbursement, where applicable and permitted by law.
- Government Authorities and Other Third Parties: Authorities or other parties when disclosure is required or permitted by law.
We take reasonable steps to ensure that information is shared only for appropriate purposes and that applicable privacy and security requirements are followed.
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Your Privacy Rights
Depending on applicable law, you may have the following rights regarding your PHI:
- Right to Access: You may request to inspect and obtain a copy of your medical and billing records maintained by or for the applicable medical practice. Under HIPAA, covered entities generally must act on access requests within 30 days, subject to applicable requirements and permitted extensions.
- Right to Request an Amendment: You may request an amendment to your PHI if you believe it is incorrect or incomplete, for as long as the information is maintained by or for the applicable practice. Applicable legal requirements and exceptions may apply.
- Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI made during the six years preceding your request, subject to applicable exceptions, including exclusions for certain disclosures related to treatment, payment, and health care operations.
- Right to Request Restrictions: You may ask us to restrict certain uses or disclosures of your PHI for treatment, payment, or health care operations. We are not generally required to agree, except where applicable law requires a restriction, including certain disclosures to a health plan for services you have paid for in full out of pocket.
- Right to Request Confidential Communications: You may request that communications about your medical information be sent to a particular address or delivered by a particular method. Reasonable requests will be accommodated as required by applicable law.
- Right to a Paper Copy: You may request a paper copy of this notice at any time, even if you have agreed to receive it electronically.
- Right to Revoke Authorization: Where you have provided an authorization for a use or disclosure of your PHI, you may revoke it in writing to the extent permitted by law. Revocation does not affect disclosures already made in reliance on the authorization.
To exercise these rights, please contact the applicable medical practice or provider using the details provided on our Contact Us page. Some requests may need to be directed to the independent medical practice or provider responsible for maintaining your records.
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Your Choices Regarding Personal Information
- Access and Correction: You may contact us to request access to, updates to, or correction of your personal information, subject to applicable law.
- Marketing Communications: You may opt out of marketing emails by following the unsubscribe instructions in the message. Opting out of marketing communications will not affect service-related or legally required communications.
- Cookies: You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.
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Data Security and Retention
We employ reasonable administrative, technical, and physical safeguards designed to protect personal information and PHI against unauthorized access, use, disclosure, alteration, and destruction. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information and PHI for as long as necessary for the purposes described in this notice and as required by applicable legal, regulatory, professional, and record-retention requirements.
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Our Legal Duties and Changes to This Notice
Where HIPAA applies, the covered medical practices and other regulated entities are required to maintain the privacy of PHI, provide this notice, and abide by the terms of the notice currently in effect.
We reserve the right to revise this notice and make the revised notice effective for PHI already maintained, as well as PHI received in the future, to the extent permitted by applicable law. The current version will be made available on this page, and the effective date and last-updated date will be revised as appropriate.
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Complaints
If you believe your privacy rights have been violated, you may submit a complaint to the applicable medical practice or provider using the details on our Contact Us page.
If HIPAA applies to the relevant medical practice or covered entity, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. Information about filing a complaint is available at: HHS Office for Civil Rights — Complaints.
You will not be penalized or retaliated against for filing a privacy complaint.
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Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information or PHI is handled, please contact us through our Contact Us page. Requests concerning medical records may need to be directed to the independent medical practice or licensed provider responsible for your care.
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Effective Date and Updates
This notice is effective as of July 2026 and remains in effect until replaced. We may update this notice from time to time to reflect changes in our privacy practices, services, or legal requirements. The current version will be posted on this page.